Delivery and Handling:  To keep our UK postal charges to a minimum they are based upon total weight of order and therefore calculated at checkout.  Carriage quoted is to mainland UK only.  For shipping to other locations please enquire.

VAT: You do not have to pay VAT on some products if you have a long term medical condition or are registered disabled. Medoris, a division of Heavebury Limited, is registered for VAT and all prices are exclusive of VAT. VAT will be added at the checkout, unless your are entitled to purchase zero rated goods. Please be aware it is your responsibility to ensure that you, or the person you are ordering for, are eligible to receive VAT zero-rated supplies.

Delivery Schedule:  We try to fulfil and despatch within two working days.

Items out of stock: Our policy is to hold stock of all products listed.  If you order an item that is out of stock we will tell you about any delay and you may choose to cancel your order if you so wish.

Guarantee: Every effort is made to ensure that the goods on this web site are accurately described. If the quality fails to meet your expectations, we promise to replace it or give you a full refund - subject to our returns policy below. Our no quibble guarantee is in addition to your statutory rights.

Returns:  Goods may be returned within 14 days of receipt if they have not been worn, used or damaged and still have the original packaging.